jeta91 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to all users ("you", "your") of the jeta91 platform, accessible at jeta91.bet. jeta91 ("we", "us", "our") is committed to protecting your personal data and to being transparent about the information we hold, how we obtained it, and what we do with it.

By registering an account or otherwise using the jeta91 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must stop using the platform and contact our support team to arrange account closure.

This Policy should be read alongside our Terms & Conditions, which govern your use of the jeta91 platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy shall take precedence.

We may update this Policy from time to time to reflect changes in our data practices, technology infrastructure, or applicable law. We will notify registered users of material changes by email where possible. Continued use of the jeta91 platform following notification of a change constitutes acceptance of the revised Policy.

2. Data We Collect

jeta91 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and from third-party service providers where permitted. The categories of personal data we collect include:

jeta91 does not knowingly collect sensitive special-category personal data such as biometric data, health data, racial or ethnic origin, political opinions, or religious beliefs. If you voluntarily disclose any such information in a support interaction, it will be handled with strict confidentiality and will not be stored beyond what is necessary to resolve the matter.

3. How We Collect Your Data

We collect personal data through the following means:

• Account Registration: When you create a jeta91 account, you provide Identity Data, Contact Data, and set your account credentials.
• Identity Verification (KYC): When you submit documentation to verify your identity or age, we collect copies of government-issued ID documents and proof of address.
• Deposits & Withdrawals: When you transact via bKash, Nagad, Rocket, Upay, or any supported bank or card method, Financial Data is processed and recorded.
• Platform Usage: Technical and behavioural data is collected automatically via server logs, cookies, and similar tracking technologies each time you access the platform.
• Customer Support: When you contact our support team through live chat or email, Communications Data is captured and retained for quality assurance and dispute resolution.
• Third-Party Providers: Identity verification partners, payment processors, and fraud detection services may provide us with data relating to your identity or transaction history where necessary to operate the platform securely.
• Promotions & Surveys: If you participate in a jeta91 promotion, tournament, or voluntary survey, we may collect additional preference or opinion data you choose to share.

4. Cookies & Tracking Technologies

jeta91 uses cookies and similar technologies (local storage, session tokens, pixel tags) to operate the platform, maintain your logged-in session, remember your preferences, and analyse aggregate usage patterns. Cookies are small text files stored on your device by your browser.

• Essential Cookies: Required for the platform to function. These cannot be disabled. They include session authentication tokens and security cookies that prevent cross-site request forgery.
• Functional Cookies: Remember your preferences such as language settings, last-visited game, and responsible gaming tool configurations.
• Analytical Cookies: Help us understand how users navigate the platform so we can improve performance, page layout, and game discovery. Data collected is aggregated and anonymised wherever possible.
• Security & Fraud Detection Cookies: Used to detect and prevent fraudulent login attempts, automated bot activity, and suspicious transaction patterns.

You may adjust your browser settings to block or delete cookies; however, doing so may impair certain platform functions, including the ability to remain logged in or to use responsible gaming tools. jeta91 does not use cookies to serve third-party advertising.

5. How We Use Your Data

jeta91 processes your personal data only for the following legitimate purposes:

• Account Management: Creating and maintaining your account, verifying your identity and age (21+), and providing access to the jeta91 platform and its games.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard; maintaining accurate financial records.
• Customer Support: Responding to your queries, resolving disputes, and providing account assistance.
• Legal Compliance: Fulfilling our obligations under anti-money laundering (AML) and know-your-customer (KYC) requirements, retaining records as required by applicable law, and cooperating with lawful regulatory or law enforcement requests.
• Platform Improvement: Analysing usage patterns to improve game performance, navigation, and the overall player experience on the jeta91 platform.
• Responsible Gaming: Monitoring betting behaviour to identify signs of problem gambling and to apply responsible gaming tools where appropriate, in line with our commitments on the Responsible Gaming page.
• Security & Fraud Prevention: Detecting and investigating suspicious account activity, bonus abuse, collusion, and any form of fraudulent or prohibited conduct.
• Marketing Communications: Sending you information about bonuses, promotions, and platform updates — only where you have opted in to receive such communications. You may withdraw this consent at any time by updating your account notification preferences or contacting support.

jeta91 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

6. Data Sharing & Third Parties

jeta91 does not sell or rent your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals.
• Identity Verification Partners: KYC and age verification service providers receive copies of identification documents to confirm your identity and that you meet the 21+ age requirement.
• Game Providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) may receive anonymised session data necessary to deliver game content and ensure fair play certification.
• Fraud Detection & Security Services: Specialist third-party providers that help jeta91 detect and prevent fraudulent account activity receive Technical Data and transaction metadata.
• Legal & Regulatory Authorities: jeta91 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of law where required to do so by applicable law or a valid legal process.
• Corporate Transactions: In the event of a merger, acquisition, or sale of business assets, user data may be transferred to a successor entity subject to equivalent privacy protections.

All third-party service providers that process personal data on behalf of jeta91 are bound by contractual data processing agreements that require them to handle your data securely, use it only for the specified purpose, and not to share it further without authorisation.

7. Data Retention

jeta91 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:

• Active Account Data: Retained for the duration of your account relationship with jeta91, plus an additional period as required for regulatory compliance.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained until resolution.
• Marketing Preference Data: Retained until you withdraw consent or for two (2) years of platform inactivity, whichever is earlier.
• Technical & Log Data: Retained for up to twelve (12) months from the date of collection, unless required for security investigations.

When data is no longer required for its original purpose and no legal retention obligation applies, jeta91 securely deletes or anonymises the data so that it can no longer be linked to any individual.

8. Data Security

jeta91 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the jeta91 platform.
• Encrypted storage of passwords — jeta91 never stores plaintext passwords. Account credentials are hashed using industry-standard algorithms.
• Role-based access controls limiting employee access to personal data strictly to those staff members whose role requires it.
• Automated intrusion detection and real-time monitoring of platform infrastructure for anomalous activity.
• Regular security audits and vulnerability assessments conducted by qualified security professionals.
• Strict data processing agreements with all third-party providers that handle personal data on our behalf.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for notifying jeta91 immediately if you suspect any unauthorised access to your account. jeta91 will respond promptly to any reported security incident and will notify affected users in accordance with applicable data breach notification requirements.

9. Your Data Rights

As a user of the jeta91 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat at jeta91.bet or by email at [email protected] (plain text — not a clickable link). jeta91 will respond to all verified data rights requests within a reasonable timeframe.

Please note that certain data rights are subject to limitations where jeta91 has a legal obligation to retain data (for example, financial transaction records required under anti-money laundering regulations). In such cases, we will inform you of the applicable limitation when responding to your request.

If you are not satisfied with jeta91's response to a data rights request, you have the right to escalate the matter through the dispute resolution process described in our Terms & Conditions.

10. Minors & Age Restriction

The jeta91 platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If jeta91 becomes aware that a user is under 21, the account will be immediately closed, all funds will be forfeited or returned in accordance with applicable law, and all personal data associated with the minor account will be securely deleted.

If you believe that a person under the age of 21 has registered an account on jeta91, please contact our support team immediately at [email protected] (plain text — not a clickable link) so that we can investigate and take appropriate action without delay.

11. International Data Transfers

jeta91 primarily serves players based in Bangladesh and processes the majority of personal data within its operational infrastructure. Where data is transferred to or processed by third-party service providers located outside Bangladesh — for example, game content providers or global fraud detection services — jeta91 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

By using the jeta91 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh where your data rights framework may differ from that applicable in Bangladesh. jeta91 will always apply the protections described in this Policy regardless of where your data is processed.

12. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data jeta91 holds about you, please contact us using the details below. We aim to acknowledge all data enquiries within 48 hours and to provide a substantive response within 14 calendar days.

• Support Channel: Live chat available at jeta91.bet — accessible from any page on the platform.
• Email: [email protected] (plain text — not a clickable link).
• Subject Line for Data Requests: Please include "Privacy Request" in your subject line so your enquiry is directed to the appropriate team without delay.
• Identity Verification: To protect your data, we may ask you to verify your identity before processing certain data rights requests such as access, rectification, or erasure.

Privacy at a Glance